FAQ Site Map

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• FAQ
  • Installation
    • How do I download the free software?
    • What do I do once the download is complete?
    • Where is the downloaded file?
    • What is the installation file called?
    • What are the minimum system requireme
    • How do I connect to Spin Palace?
  • Registration
    • How do I register at the Casino?
    • What is the minimum amount of gaming credits I need to deposit?
    • I want to play for free but I am asked for a credit card - why?
    • Do I pay to play as a Guest?
    • For how long will my Guest account be active?
    • Can I deposit more casino chips in Guest mode
  • Login
    • How do I log in to the casino?
    • What is my password and account number?
    • What if I try logging in and it does not connect?
  • Banking
    • Are my transactions secure?
    • How do I deposit credits?
    • Why are my credit card deposits being rejected?
    • How do I withdraw my winnings?
    • What fraud prevention measures are in place?
  • Adding More Games
    • How do I download more games?
    • Why is a game grayed out?
    • What do I do if a game I play has "upgrade available" written on it and is grayed out?
    • Why does it take so long to download new games?
    • What if I get an error when I try to download new games?
  • Non Downloadable Games (Flash Games)
    • What are Instant Flash Games?
    • Can I use my account on both the flash and downloadable casino?
  • Security and Privacy
    • Is my credit card number safe in your hands?
    • How safe is it to give my credit card details over the Internet?
    • Are my account number and password safe?
  • Support
    • How do I get technical assistance?
    • Who do I contact for queries?
  • Legalities
    • Am I old enough to legally play at this casino?
    • Can I register a credit card at the casino that is not in my name?
  • Game Play
    • How fair are the games at your casino?
    • What happens if I lose my connection to the gaming server?
    • Why do the slot wheels just keep spinning and don't stop?
    • Why does the Roulette ball just keep spinning and doesn't stop?
    • Why do the cards not flip over during a hand