FREQUENTLY ASKED QUESTIONS

INSTALLATION
• How do I download the free software?
• What do I do once the download is complete?
• Where is the downloaded file?
• What is the installation file called?
• What are the minimum system requirements?
• How do I connect to Spin Palace?

REGISTRATION
• How do I register at the Casino?
• What is the minimum amount of gaming credits I need to deposit?
• I want to play for free but I am asked for a credit card - why?
• Do I pay to play as a Guest?
• For how long will my Guest account be active?
• Can I deposit more casino chips in Guest mode?

LOGIN
• How do I log in to the casino?
• What is my password and account number?
• What if I try logging in and it does not connect?

BANKING
• Are my transactions secure?
• How do I deposit credits?
• Why are my credit card deposits being rejected?
• How do I withdraw my winnings?
• What fraud prevention measures are in place?

ADDING MORE GAMES
• How do I download more games?
• Why is a game grayed out?
• What do I do if a game I play has "upgrade available" written on it and is grayed out?
• Why does it take so long to download new games?
• What if I get an error when I try to download new games?

NON-DOWNLOADABLE GAMES (FLASH GAMES)
• What are Instant Flash Games?
• Can I use my account on both the flash and downloadable casino?

SECURITY AND PRIVACY
• Is my credit card number safe in your hands?
• How safe is it to give my credit card details over the Internet?
• Are my account number and password safe?

SUPPORT
• How do I get technical assistance?
• Who do I contact for queries?

LEGALITIES
• Am I old enough to legally play at this casino?
• Can I register a credit card at the casino that is not in my name?

GAME PLAY
• How fair are the games at your casino?
• What happens if I lose my connection to the gaming server?
• Why do the slot wheels just keep spinning and don't stop?
• Why does the Roulette ball just keep spinning and doesn't stop?
• Why do the cards not flip over during a hand?

Casino Software or No Download Flash Casino

HOW TO PLAY STEP 1: Download the free casino software. STEP 2: Register a Real Account. STEP 3: Make your first deposit and your bonus will be automatically credited to your account.

Click here for a Detailed Guide to Getting Started

Back to the top